Question 1

What services does Age Care Support offer?

Accepted Answer

At Age Care Support, we offer a range of services designed to meet the needs of older individuals and their families. Our services include:
Dementia Care & Support
24-Hour Support
Companion Care
Palliative Care Support
In-Home Respite Care
Community Participation
Domestic Assistance
Personal Care
Each service is tailored to meet the unique needs and preferences of our clients, helping them live independently and with dignity in the comfort of their own homes.

Question 2

How do I know if my loved one needs professional care?

Accepted Answer

If you or a loved one are struggling with activities of daily living, experiencing memory loss, or require more support than family and friends can provide, it may be time to consider professional care. 
Our team is available for an assessment and can help guide you on the most appropriate care options. We provide consultations to help determine the best care plan for your specific situation.

Question 3

How can I get started with Age Care Support?

Accepted Answer

Getting started is easy! Simply contact us to arrange an initial consultation. 
During your free consultation, we meet with you in the comfort of your home to discuss your care needs, goals, and available options. The meeting is conducted by our Care Director or Case Managers. We will assess your needs, discuss the options available, and develop a personalised care plan. You can reach us by phone or email, and we’re happy to answer any questions you may have during the process.

Question 4

Is Age Care Support available across all of Victoria

Accepted Answer

Yes! We cater to clients across all suburbs in Victoria, including Melbourne and surrounding areas. Our team is committed to providing high-quality, compassionate care no matter where you are located in the state.
Our main offices are based in South East Melbourne and North Melbourne.

Question 5

Can I choose my caregiver?

Accepted Answer

We understand that building trust with a caregiver is important, and we encourage a collaborative approach in matching clients with the right support. While we aim to provide continuity by assigning a primary caregiver, we also allow clients and families to have input in the selection process. We want to make sure every caregiver feels like a good fit.

Question 6

Is there a minimum service requirement?

Accepted Answer

We offer flexible care plans to meet the needs of each client. Whether you need support for just a few hours a week or around-the-clock care, we can accommodate a variety of schedules. There is no minimum service requirement, and we’ll work with you to find the right level of care.

Question 7

How do you charge for services?

Accepted Answer

Our pricing depends on the type of services provided and the level of care required. After an initial consultation and assessment, we will provide a clear, transparent pricing structure. We are committed to offering high-quality services at competitive rates and can discuss payment options, including possible government funding or insurance coverage if applicable.

FAQ

Frequently asked questions