Privacy Statement

Effective Date: NOV 2025

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 This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) and other applicable privacy laws.

1. What Information Do We Collect?

We collect personal information to provide our services effectively and ensure your needs are met. The types of personal information we may collect include:

• Personal Identification Details: Name, date of birth, address, contact details.

• Health Information: Medical history, current health conditions, medication details, and other health-related information relevant to the care we provide.

• Emergency Contacts: Names and contact details of your emergency contacts.

• Financial Information: Payment details for services, including billing information.

• Care Preferences: Specific needs and preferences related to the type of care required.

We only collect information that is necessary for the provision of our services, and we do so with your consent or as required by law.

2. How Do We Collect Information?

We collect personal information in a variety of ways, including:

• Directly from you: When you fill out forms on our website, contact us for services, or provide information over the phone or in person.

• Through interactions with our services: We may gather additional details when providing care, such as progress reports or changes to your care plan.

• From third parties: With your consent, we may collect information from your healthcare providers, family members, or other relevant parties to ensure we provide the best care.

3. How Do We Use Your Information?

We use the personal information we collect for the following purposes:

• To provide you with the services you have requested, including care, support, and assistance.

• To manage your care plan, including updates, assessments, and medical records.

• To communicate with you regarding appointments, service updates, and billing matters.

• To improve the quality of our services through feedback, surveys, and care reviews.

• To comply with legal and regulatory requirements, including record-keeping and health-related documentation.

4. How Do We Protect Your Information?

We take your privacy seriously and implement appropriate physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. Our team is trained in privacy and confidentiality protocols, and we regularly review our practices to ensure compliance with privacy laws.

All personal data stored electronically is encrypted and protected by secure passwords. Hard copy records are stored in secure locations with restricted access.

5. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• To our team members and contractors: To provide you with the necessary care and support.

• To healthcare providers and allied professionals: For coordination of care, such as sharing your health information with your doctors, specialists, or pharmacies.

• To government agencies or regulatory bodies: If required by law or for compliance with healthcare regulations.

• To service providers: If we use third-party service providers (e.g., billing services, IT support), they will only have access to the information necessary for their specific role, and we ensure they comply with privacy obligations.

We do not sell or rent your personal information to third parties.

6. Your Rights and Choices

You have the right to:

• Access your personal information: You may request to view or update the personal information we hold about you. We will make reasonable efforts to provide this within a reasonable timeframe.

• Request correction of your information: If you believe any of the personal information we hold is inaccurate or incomplete, please contact us, and we will correct it.

• Withdraw consent: If you no longer wish for us to use or disclose your information for a specific purpose, you can withdraw your consent, where applicable. However, please note that withdrawing consent may affect the services we can provide.

• Request deletion of your data: In certain circumstances, you may request the deletion of your personal information, subject to any legal obligations we have to retain it.

7. How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to provide our services, comply with legal requirements, or resolve any disputes. Once the information is no longer required, we take steps to securely destroy or anonymize it.

8. Links to Other Websites

Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any linked sites before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We recommend that you periodically review this policy to stay informed about how we are protecting your privacy.